Interesting article by David Mitchell on Business Productivity at CIO Today. David leads with some good statistics on worker productivity and costs, and moves into a comparison of the BPM industry with the Discrete Manufacturing industry in the 1950’s.
One of my favorite bits is as follows:
That’s why I believe that business process improvement today has hit a wall. When it comes to process management initiatives, organizations today over-respect the importance of process automation –- how work moves through an organization -– and under-respect the contributions of workers –- how work gets done.
The BPM industry has spent the better part of the last several years making better and better “modeling” tools, but how many people does that really help as a percentage of the total user population? I’d argue pretty low, so the overall productivity gains are limited.
In any case, good article, one worth checking out.