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Posts Tagged ‘henk de man’

“Mastering the Unpredictable” launch

April 12th, 2010 No comments

This week we launch “Mastering the Unpredictable” at the Process.gov event in Reston, VA. The official site for the book is live at www.masteringtheunpredictable.com, and you should be able to order the book on Amazon shortly. A full description of the book can be found on the site, but here’s a snippet:

The facilitation of knowledge work or what is increasingly known as “Case Management” represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What’s new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There’s now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work.

The collection of authors represents a broad cross section of industry experts in the fields of Adaptive Case Management and Business Process Management. The foreword for the book was written by Connie Moore, Research Vice President, of Forrester, who states that “I think a sea change is coming in the process world.”

The chapter I wrote is titled “Moving from Anticipation to Adaptation” and discusses the fundamental shift from predefined business process models required by conventional model-centric BPM to a new world of adapting to business in real time. Here’s the official description of the chapter:

Using examples of work from an insurance company, the qualities of emergent processes are examined to find that they are constantly changing. To handle this, tasks should not be rigidly fixed in an immutable process definition, but instead should be planned as the work proceeds. The planned tasks act as a guardrail to keep you from going off the road accidentally but can be changed as necessary during the work itself. This is the essence of “adaptability,” which guides work and allows the plan to be modified at any time, but it does not enforce a particular pattern.

My colleague Dana Khoyi, Vice President of Development at Global 360, also contributed to the book, writing a chapter “Data Orientation” as well as co-authoring a chapter “Templates, not Programs.”

A special thanks to Keith Swenson who singlehandedly shepherded this project through to completion. Without Keith, none of this would have been happened!

Stop by the launch event in Reston on April 14th and say hi!

Categories: Case Management

WfMC Case Management Summit

October 24th, 2009 No comments

I’m coming to believe that Case Management is going to be the “next big thing” in the BPM world. The momentum around it continues to build. Analysts are talking more about unstructured, dynamic and adaptive process, more software vendors are investing, and as of late, the standards bodies are getting in the game.

I’ll be attending the WfMC Case Management summit in London the first week in November (mentioned here). It’s sure to be an interesting session with no shortage of opinions given the list of attendees. Dana Khoyi and I are collaborating on the Global 360 presentation on what Case Management should be, which includes not only a definition of the requirements of Case Management, but also concepts on modeling, reference architectures, and naming (since Case Management isn’t the most appropriate of names for what we’re all trying to do). I think we’ll have some great material, but I’m equally excited to hear what everyone else has to say. My sense so far is that while we’ll be talking about similar concepts, we’re all going to be coming at it from different points of view.

Categories: Case Management

BPMN Case Management

July 16th, 2009 No comments

As those of you I’ve worked with know, the concept of Case Management is of particular interest to me. I believe it solves some very real, challenging business problems that conventional model-driven BPM isn’t well suited to handle. As companies get more sophisticated and begin to run out of “low hanging fruit”, the more complex and less structured processes are the ones they need to get under control. The challenge many companies face is not being able to describe those problems accurately, much less to implement a system to manage and monitor them.

At the June meeting of the Object Management Group, the possibility of a Case Management extension for BPMN 2.0 was a hot topic and one that resulted in a number of very passionate (ok, as passionate as software gets) posts on various blogs. The buzz around Case Management has been increasing steadily over the past year, and folks like Bruce Silver of BPMSWatch, Henk De Man of BPTrends, and Jon Pyke of Cordys have been talking and writing more about the benefits and challenges of Case Management in general.

One of the more interesting developments to come out of these discussions and the OMG meeting is Bruce Silver’s decision to start a community site dedicated to Case Management and BPMN. You can find it here or in my links to the right side of this page. Bruce has invited me to contribute to the site, which I’m excited to do.

More to come on this topic soon!

Categories: Case Management