Big news this week (for me at least) is the release of a whitepaper on Case Management by Bruce Silver. You can find his brief blog post about it here and you can download a copy of the whitepaper here.
What’s exciting about the paper is that it really crystallizes the definition of Case Management (as a style of BPM), and talks about several key things to look for in a Case Management solution. It also has a review of Case360 from Global 360 and compares the product against the definition in the paper. I’d be interested in feedback on the content either here or via email.
When I think about what my first blog post should be, it’s tempting to fall back on cliched quotes like “The journey of a thousand miles begins with the first step.” The fact is though, as cliched as the quote might be, there is some truth in it. I have a concept for where I want this site to head, but as I’ve found many times over in life, planning is a great concept and one that the world laughs at. What I will say is that I’ll try and stick to topic, which is focusing on improving business processes. I can’t promise I won’t head down a side path now and again, as I tend to do that now and again. So, with the dreaded “first post” behind me, on to more interesting topics!