Connie Moore on Case Management
Ok, I’m biased, I love Case Management. I think that’s why I’m able to overlook that Connie Moore of Forrester was writing for EMC in this post on Case Management. 
In all seriousness though, Connie does a great job of providing a clear, one paragraph description of what defines case management, one that I agree with, as does Bruce Silver. I also like the tie back to Lean, I think she’s onto something there.
Connie makes a point that I’ve struggled with throughout my tenure here at Global 360, which is the name “Case Management”. It really doesn’t do the discipline any justice and certainly confuses companies who would otherwise benefit from the application of a case management soluton. Maybe we should start by changing the name?
And LOVE the photo of Clay Richardson of Forrester as well!
