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Adapting to Case Management

At the request of Keith Swenson, I created a SlideCast of my presentation from the Process.gov event in April 2010. The basic premise is that Adaptive Case Management is as much about approach as it is about technology. I’d love to hear your feedback in the comments section below!

Categories: Case Management
  1. May 7th, 2010 at 13:15 | #1

    Tom, you do a great job of defining success in this presentation. As with ECM, ERP and other core business platforms an organization needs to define its core business and provide the flexibility to adapt. The universe is based on balance and far too many organizations either try to solve every problem and end up stalling in their initiatives, or they do not define enough and users abandon the platform and spend time manually succeeding as they did in the past.


  2. May 7th, 2010 at 16:22 | #2

    Thanks Jay. “Balance in all things” right? The “manually succeeding” point is a good one. Companies have been doing a lot of the things we’re trying to improve for a long time now, so if we’re not careful we end up with very expensive implementations of shelfware with lots of “shadow IT” workarounds.

  3. May 9th, 2010 at 17:21 | #3

    Tom. Great! I really like this presentation and I think is help a to in the struggle to get these difficult concepts across. Einstein would be proud.

  4. Razvan Radulian
    October 29th, 2012 at 15:08 | #4

    Great “What are we talking about” presentation. Of course, I’d like to also know how to do Adaptive Case Management… but that’d be my homework, I guess. The only slide I would argue about is slide 28: “DATA Centric Solution” sounds a “bit” too much to me, since I would rather prefer “KNOWLEDGE Centric Solution”, instead.
    Anyway, thanks for sharing this, it helped me become a LOT more interested in ACM.

  1. May 7th, 2010 at 08:01 | #1
  2. May 9th, 2010 at 18:39 | #2
  3. July 21st, 2010 at 16:44 | #3