I’m coming to believe that Case Management is going to be the “next big thing” in the BPM world. The momentum around it continues to build. Analysts are talking more about unstructured, dynamic and adaptive process, more software vendors are investing, and as of late, the standards bodies are getting in the game.
I’ll be attending the WfMC Case Management summit in London the first week in November (mentioned here). It’s sure to be an interesting session with no shortage of opinions given the list of attendees. Dana Khoyi and I are collaborating on the Global 360 presentation on what Case Management should be, which includes not only a definition of the requirements of Case Management, but also concepts on modeling, reference architectures, and naming (since Case Management isn’t the most appropriate of names for what we’re all trying to do). I think we’ll have some great material, but I’m equally excited to hear what everyone else has to say. My sense so far is that while we’ll be talking about similar concepts, we’re all going to be coming at it from different points of view.