Great article here by Andre Yee. I happen to agree, at least as of now, that the concept of a Private Cloud sort of defeats the purpose of Cloud Computing in general.
In all seriousness though, Connie does a great job of providing a clear, one paragraph description of what defines case management, one that I agree with, as does Bruce Silver. I also like the tie back to Lean, I think she’s onto something there.
Connie makes a point that I’ve struggled with throughout my tenure here at Global 360, which is the name “Case Management”. It really doesn’t do the discipline any justice and certainly confuses companies who would otherwise benefit from the application of a case management soluton. Maybe we should start by changing the name?
And LOVE the photo of Clay Richardson of Forrester as well!
Big news this week (for me at least) is the release of a whitepaper on Case Management by Bruce Silver. You can find his brief blog post about it here and you can download a copy of the whitepaper here.
What’s exciting about the paper is that it really crystallizes the definition of Case Management (as a style of BPM), and talks about several key things to look for in a Case Management solution. It also has a review of Case360 from Global 360 and compares the product against the definition in the paper. I’d be interested in feedback on the content either here or via email.